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How 21 Viptaka Handles Your Personal Information

Your privacy matters to us at 21 Viptaka. This policy tells you exactly what data we collect when you use our platform, how we use it, and what rights you have over it — including how to request changes or removal.

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PRIVACY CONTACT

Reach Us About Your Data

If you want to access the data we hold about you, request a correction, or ask us to delete your account information, our support team handles these requests directly. We aim to respond to data-related queries within a reasonable timeframe. You can reach us through any of the channels below, and please mention that your query is about a privacy matter so it gets routed correctly.

Team online

Live Chat

Open the chat widget inside your account dashboard — available during our standard support hours for privacy and account queries.

Email Support

Send your data request or privacy question to our support email address, found in the contact section of your account settings.

Account Settings

Some data corrections — like updating your registered mobile number or payment details — can be done directly from your account profile page.

What We Collect and Why

21 Viptaka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you provide directly — your name, email address, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also collect transaction records tied to your wallet activity so we can process deposits and

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withdrawals accurately. Technical data like your device type, IP address, and session logs are gathered automatically when you access the platform. We use this data to verify your identity, process payments through your chosen local wallet, detect unusual activity on your account, and keep our service
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running correctly. We do not sell your personal data to third parties. Sharing happens only where required to process your bKash, Nagad, or Rocket transactions, or where local law requires us to cooperate with authorities. Availability of our services depends on your local law and eligible
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regions, and the data we hold about you is governed accordingly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PROTECTION PRACTICE

How We Keep Your Information Safe

We apply standard encryption to data in transit and at rest, so the information tied to your account — including your bKash, Nagad, or Rocket payment details — is not exposed in plain text at any point in our system. Account access is protected by password and OTP verification sent to your registered mobile number. We retain your data for as long as your account is active or as required by the regulations that apply in eligible regions. Once that period ends, data is deleted or anonymised according to our internal schedule.

Encryption

All data moving between your device and our platform is encrypted in transit. Stored account and payment data is also encrypted at rest.

OTP Verification

Your account login and sensitive changes require a one-time password sent to your registered mobile number, adding a second layer of identity confirmation.

Retention Schedule

We keep your data only as long as your account needs it or local regulation requires. You can request deletion by contacting support directly.

Data Request Process

Submit a written request through live chat or email to access, correct, or remove your personal data. We confirm receipt and follow up within a reasonable period.

Privacy Policy — Your Questions Answered

Here are the questions we hear most often about how we handle personal data. If yours is not covered, reach out through live chat or support email.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data automatically when you access the platform.

We share data only with payment processors handling your bKash, Nagad, or Rocket transactions, and with authorities where local law requires it. We do not sell personal data.

We retain your data while your account is active and for as long as financial or legal regulations in eligible regions require. After that, data is deleted or anonymised on a scheduled basis.

Contact us via live chat or support email and specify that you are making a data access request. We will confirm receipt and respond within a reasonable timeframe.

Yes. Submit a deletion request through live chat or our support email. We will process it in line with our retention obligations and confirm when it is complete.

Basic corrections like your registered mobile number can be made from your account settings page. For other changes, contact support directly and we will update your records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 21 Viptaka Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Keep Your Information Safe

Encryption

OTP Verification

Retention Schedule

Data Request Process

Privacy Policy — Your Questions Answered

01 What personal information does 21 Viptaka collect when I open an account?

02 Does 21 Viptaka share my data with other companies?

03 How long do you keep my account data?

04 How can I request a copy of the data you hold about me?

05 Can I ask you to delete my personal information?

06 How do I update incorrect details on my account?

Privacy Policy

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